Shipping, Import Costs & Returns
- Ships from: China. All orders are dispatched from China.
- Import duties, taxes, customs and clearance fees are the responsibility of the customer (recipient) — not included in the checkout price.
- Shipping methods & estimated transit times: standard parcel 7–15 business days, international parcel 10–20 business days, freight 20–45 days after dispatch. Full Shipping & Delivery Policy
- Returns must be sent to: Boxin Innovation LLC, 4201 Canis Heights Drive, Los Angeles, CA 90017.
- Return process: submit via the Withdraw from contract form within 30 days of delivery (EU consumers: 14-day withdrawal right). Returns & Refund Policy
- Return shipping cost: borne by the customer unless the goods are defective or the return is due to our error; EU consumers exercising the right of withdrawal bear the direct cost of return.
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