Privacy Policy
Company: Boxin Innovation LLC · Contact: [email protected] · Last updated: October 8, 2026
This Privacy Policy explains how Boxin Innovation LLC (“we”, “us”, “our”) collects, uses, shares, and retains personal information when you browse boxinhomes.com, create an account, place an order, receive a delivery, contact customer service, or make a payment. It also explains your choices and rights.
1) Data We Collect
Identity & contact data: name, email address, telephone number, billing and delivery address.
Order data: products purchased, order numbers, quantities, order history, and order notes.
Delivery data: shipping address, delivery instructions, carrier information, and tracking numbers.
Customer service data: your messages, emails, and correspondence with us, including photographs or documents you send us (for example for damage claims).
Payment data: payments are processed by third-party payment providers (such as card processors). We receive only order references, payment status, and masked payment identifiers — we do not store full card numbers on our systems.
Account data (if you register): username, display name, saved addresses, and a hashed password.
Technical data: IP address, device and browser information, pages viewed, and cookie / similar technology data.
2) How We Use Your Data
To register your account and authenticate you; to process and fulfil your orders; to take and verify payments and prevent fraud; to arrange delivery, logistics, and tracking; to provide customer service and handle returns, refunds, and warranty claims; to comply with tax, accounting, and other legal obligations; to maintain the security and performance of the Site; and (where you consent) to send marketing communications, which you can opt out of at any time.
3) Who We Share Your Data With
Payment processors (to take and verify payments); carriers and logistics providers (to deliver your order); email and order-management service providers; our hosting and IT providers; analytics services (in aggregated or pseudonymised form); professional advisers; and public authorities where required by law. We do not sell your personal information.
4) Legal Bases (GDPR — EEA/UK)
Where the GDPR applies we rely on: performance of a contract (orders, delivery, payments); compliance with legal obligations (tax and accounting records); legitimate interests (site security, fraud prevention, service improvement); and consent (optional marketing emails and non-essential cookies).
5) Retention & Deletion
We keep order, delivery, and payment records for up to 6 years after the order, as required for tax and accounting purposes. Customer-service correspondence is kept for up to 3 years after resolution. Account data is kept until you close your account. Technical and cookie data is kept for the shorter periods described in our cookie notice. To request access, correction, export, restriction, or deletion of your personal data, email [email protected] — we will respond within 30 days. Deletion requests are honoured subject to legal retention duties, and we will inform you which records must be retained and why.
6) California & US State Rights (CCPA/CPRA)
California residents may request disclosure of the personal information we hold, request deletion, correct inaccurate information, and opt out of any sale or sharing of personal information. We do not sell or share personal information as defined by the CCPA. To exercise these rights, email [email protected]. We will not discriminate against anyone for exercising these rights.
7) Cookies & Similar Technologies
We use essential cookies to operate the cart and checkout, and — subject to your consent where required — analytics cookies to understand site usage. You can control cookies through your browser settings; essential cookies cannot be disabled without breaking core functionality.
8) Data Security & International Transfers
We use encryption in transit (HTTPS) and access controls appropriate to the sensitivity of the data. Our service providers may process data outside your country of residence; where personal data is transferred out of the EEA/UK we rely on appropriate safeguards such as the UK/EU Standard Contractual Clauses.
9) Children, Changes & Contact
The Site is not directed at children under 16, and we do not knowingly collect their personal data. We may update this policy from time to time; the current version is always published on this page. Questions or requests: [email protected] · Boxin Innovation LLC, 4201 Canis Heights Drive, Los Angeles, CA 90017.